PIGEON FORGE (WATE) - The dirtiest hotel in the U.S. is in Pigeon Forge, according to a survey released Tuesday by TripAdvisor.
Grand Resort Hotel & Convention Center at 3171 Parkway took the top spot on the list.
"It's something you hope nobody in your community would have that kind of rating from a national website like that," said Leon Downey, Pigeon Forge Director of Tourism.
Eighty-seven percent of travelers who reviewed the Grand Resort for TripAdvisor recommended against staying there. Several reviews are posted online.
Some of its review titles are "Worst Hotel Stay of My Life," "Stay Anywhere Else But Here," and "Absolutely Horrible!"
Those reviews are what TripAdvisor officials use to rate the hotels.
"We take the legitimacy of the content on TripAdvisor very seriously," said Brooke Ferencsak, TripAdvisor spokesperson. "We have automated tools on the site that are incredibly effective at identifying any suspicious content."
A statement from the Grand Resort Hotel Group on Tuesday says: "We would like the public to know that this is an issue the company is taking very seriously. Under the direction of a new CEO and President Nicky Darrell Chaney, the Grand Resort Hotel Group has already begun taking the steps necessary to restore this once great property, which has played host to tens of thousands of satisfied customers every year for its 30 years of existence. It is the mission of Mr. Chaney and his management team to restore The Grand Resort Hotel & Convention Center to once again become the premier destination for the Smoky Mountain area and the company is deeply committed to seeing it through."
"We are really encouraged that the property has acknowledged they have problems and the new ownership is trying to address those problems," said Downey.
The rest of the top 10 dirtiest hotels are:
2. Jack London Inn - Oakland, California 3. Desert Inn Resort - Daytona Beach, Florida 4. Hotel Carter - New York City, New York 5. Polynesian Beach & Golf Resort - Myrtle Beach, South Carolina 6. Atlantic Beach Hotel - Miami Beach, Florida 7. Rodeway Inn - Williamsville, New York 8. Super 8 Estes Park - Denver, Colorado 9. Palm Grove Hotel and Suites - Virginia Beach, Virginia 10. Econo Lodge Newark International Airport - Elizabeth, New Jersey
It was not all bad news for Pigeon Forge.
The Inn at Christmas Place, just down the road, was put on TripAdvisor's top 25 hotels to visit in the U.S.
6 News did contact Sevier County's Department of General Environmental Health.
Officials there tell us they inspect every hotel in the county twice a year. They have never had any serious problems at the Grand Resort Hotel. The last time it was inspected was January 19. The hotel received a score of 89.
This is the sixth year TripAdvisor has released a list of dirtiest U.S. hotels.