How to stop unwanted magazine subscriptions in the mail
"Some of these, like Star and People, they sent me two magazines after I wrote and told them that I did not order them and do not send me the magazines. They continue sending me the magazines," Renie Shadrick says.
KNOXVILLE (WATE) -- Industry records show about 8 million people read magazines each week. But for three months, a Knoxville woman has been receiving a lot of magazines she never ordered.
Renie Shadrick has received 32 different magazines in the mail since November. They include such well known publications as GQ, Vibe, Star and Vegas.
"I've gotten stuff for guns and rifles. I think every magazine out there, I've gotten," Renie says.
The total cost is "over $800. This one is Ebony. This is Town and Country." She's being billed about $50 a month.
Renie says someone fraudulently ordered the magazines and is having them mailed to her home. "I refuse to pay them. I didn't order them. I did not order these magazines."
6 On Your Side consulted local U.S. Postal Service spokesman Tony Maples about Renie's problem. "What should someone do if they received magazines they did not order?"
"Well if they did not order them, one of the first things they should do, on their invoice, I would just write, 'Did not order. Please cancel my subscription.' and send it back to the magazine publisher," Maples advises.
But Renie has already written notes on invoices and returned them to the publisher.
"Some of these, like Star and People, they sent me two magazines after I wrote and told them that I did not order them and do not send me the magazines. They continue sending me the magazines," Renie says.
What does the Postal Service recommend next? "Don't give up," Maples says. "In a lot of magazines in the first five pages, they have a circulation area where there is a customer service contact 800 number and you could call that number."
Renie will continue writing rejection notes as she returns the invoices. "This is not right to do to somebody."
The Postal Service doesn't want you to return the magazines. Instead, keep them, recycle them or give them away.
If you're not responsible for the order, either write a note on the invoice, call the magazine's customer service toll free number or send a letter saying you didn't order the magazine.
If you have a consumer issue or problem, call the 6 On Your Side hotline at (865)-633-5974.
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