Woman complains about dentures done by Morristown dentist

Woman complains about dentures done by Morristown dentist

"I went to Muscari four different times. He said he would take them out but he didn't," Kathleen Evans says. "I went to Muscari four different times. He said he would take them out but he didn't," Kathleen Evans says.
Kathleen's new dentures won't stay in her mouth. Kathleen's new dentures won't stay in her mouth.

Plus, another of Dr. Paul Muscari's patients has a problem with her dental work. And Kathleen Evans is also a Care Credit customer.

She's been charged more than $7,000 but says her dental care was painful and her new teeth don't fit.

Kathleen's new dentures won't stay in her mouth. The ill fitting teeth are frustrating for the 74-year-old widow. In February 2006,  mini implants were put into her jaw. They were supposed to keep her lower dentures in place.

Dr. Muscari did Kathleen's dental work. The bills were charged to Care Credit, $7,150 for the implants and dentures.

Kathleen pays $177 a month to Care Credit, which specializes in dental care.

But she says the implants hurt her mouth for months and she told the dentist about it. "I went to Muscari four different times. He said he would take them out but he didn't. The last time I went, he piled a bunch of plastic, said he was going to build a bridge across them."

But Kathleen says finally, "I gave up, yes. They got really infected."

In fact, Kathleen's mouth hurt so much that in October 2006, she paid another dentist $1,100 to examine, X-ray and remove her implants. "I had Dr. Boyd take them out because they were infected and I had an ulcer under my tongue."

Kathleen's story is similar to a couple of lawsuits against Muscari that 6 On Your Side found on file at the Hamblen County clerk's office. In one case, Kim Johnson is suing Muscari.

Kathleen Evans can't afford an attorney to sue Muscari. She lives on Social Security and takes care of her 92-year-old mother.

Kathleen says paying Muscari $7,000, then a second dentist another $1,100 isn't right. She wrote to Tennessee's consumer affairs office, complaining about Muscari.

His office never responded to the inquiry but Dr. Muscari is now listed on Tennessee's Buyer Beware list.

Seeking a response to the 6 On Your Side report about Kathleen's situation, we contacted Muscari's office and his attorney. We also wrote a letter but got no answer to either request.

A few weeks ago, Kathleen returned to Muscari's office to get her loose fitting dentures tightened. "He said, the first thing I want to do is apologize to you for everything. He wanted to put screws back in there. I told him no. He wanted to know why. His wife really wanted to talk me into it. I said, no, they caused me too much trouble, too much pain."

Kathleen has written to the state dental board about her care. She says an investigator interviewed her a few weeks ago but a probe of this type may take several months.  

Dr. Muscari currently holds a probationary dental license. His regular license was suspended in 2004 for prescription irregularities.

Care Credit tells 6 On Your Side the company is investigating and is requesting further information from the dentist.

And in a follow up to a report on a Morristown woman's outrageous dental bill from Dr.  Muscari's office there's some progress.  

Norma Hill told 6 On Your Side she was charged $3,000 by Muscari to have her teeth cleaned in January 2006. Two months ago, Muscari's office told Norma they would correct the dispute within the day. 

But Norma is still waiting.

Now, Care Credit says Norma's payment is on "dispute status" and the company is requesting new information from Muscari's office.

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