Dandridge couple fights for refund on $1,400 magnetic mattress

Dandridge couple fights for refund on $1,400 magnetic mattress

Posted:
Herb and Jeanette Blomstrom bought the magnetic mattress in November 2009 after they heard a sales pitch during a dinner party at a Dandridge restaurant. Herb and Jeanette Blomstrom bought the magnetic mattress in November 2009 after they heard a sales pitch during a dinner party at a Dandridge restaurant.

By DON DARE
6 On Your Side Reporter

DANDRIDGE (WATE) - A Dandridge couple ordered a $1,400 magnetic mattress pad at a dinner and sales pitch last fall. When they didn't like it and tried to return it, they had problems at first.

The last 40 years have been very good to the magnetic industry. People keep buying magnetic jewelry, even sleeping pads, believing the power of the magnets may help cure their ailments.

6 On Your Side visited Herb and Jeanette Blomstrom on Tuesday.

The couple bought the magnetic mattress in November 2009 after they heard a sales pitch during a dinner party at a Dandridge restaurant.

The $1,400 mattress came from Bene-Fit Health Products, a company out of Florida.

"We have back problems. We thought possibly that it would be beneficial for our backaches," Herb said.

Instead of being beneficial, the first night they slept on the pad Jeannette had a bad reaction. "My feet started getting real hot. The longer I laid on it, the hotter they got. They felt like they were on fire."

Jeannette tried the mattress the second night with the same results.

That's when Herb called the company wanting to return the mattress. "They told me that they wouldn't take it back. The woman told me to keep trying to use it and I would get used to it."

Herb read different things about the company's return policy. "The notice here says they will not accept returns, but yet their cancellation notice says they will."

November 10 is the date Herb and Jeannette ordered the mattress. However, it took nearly three weeks to arrive.

Based on their contract, the couple figured the date of arrival is when their three day trial period would begin.

"This says you have 72 hours to cancel your order," I read in the paperwork. "And I did that," Herb said.

"You insisted that you wanted to return it?" I asked. "Yes," Herb said, but the company "dug in and won't move off center."

In February, the company sent the couple a check for $138.15. "If I cash this check, that nullifies everything. I'm out in the woods with nothing. No, I haven't cashed it and I ain't going to cash it," Herb said.

I asked Herb to call Bene-Fit Health Products to ask about its return policy and to find out why he was denied.

An operator said, "I'm going to forward a message to customer service. They return the calls the next business day, 9:00 to 5:00 Eastern time."

Then I asked if the company doesn't have a customer service number. "They go through us and we forward it to them," the operator said.

Unable to talk to anyone in authority, 6 On Your Side mentioned the report we were doing the next day, Wednesday, about their product.

The Blomstroms say then Bene-Fit Health Products started calling them back. It took some tough negotiating, but they wouldn't back down.

"They told me I would receive a check in the full amount for my purchase of the mattress," Herb said.

This isn't the first time 6 On Your Side has reported trouble returning a magnetic mattress.

In Jefferson City, Joe Vile said in August 2005 he fought for more than a year to get his money back from a Sevierville company that sold him his magnetic mattress. A return policy was never honored.

In 6 On Your Side's research, we found complaints against Bene-Fit Health Products, but each time the company tried to resolve the issues in the customer's favor.

If you have a consumer issue, call the 6 On Your Side hotline at 865-633-5974.

Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and WATE. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.