Report finds DCS child abuse hotline slow to answer calls

Report finds DCS child abuse hotline slow to answer calls


NASHVILLE (AP) - The Tennessee Department of Children's Services is trying to more quickly answer hotline calls about suspected child abuse.

According to The Tennessean, that line rings more than 400 times daily. And usually, the caller is put on "hold." The department says that results in as many as 25% of them hanging up.

Carla Aaron, who oversees the call center, said any call might have critical information about a child's safety. Over the summer, the department transferred five case managers to the center in Nashville, known as Central Intake. That brought the number of people there to 70.

Technology updates are expected to help, but the center has also been getting about 15% more calls over the last two years.

Copyright 2012 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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