Sunday, August 24 2014 12:56 AM EDT2014-08-24 04:56:42 GMT
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KNOXVILLE (WATE) - A Knox County woman says her electricity is about to be turned off and she is in fear of freezing to death.
Vanessa Robbins, of Powell, says she has tried to reach out to Knoxville Utility Board officials, but has not gotten any help.
Robbins says recently she has hit hard financial times. She just broke her foot, which has made it very difficult for her to get around.
She is two months late paying her electric bill and was told her power was going to be turned off Monday.
"I'm terrified," said Robbins, "All I do is cry. I don't know what else to do."
Robbins says she has been trying for three months to get someone to help her with her electric bill. She is just hoping KUB officials will realize her situation and help her.
Mike Allison, a customer service supervisor with KUB, says they are aware of Robbins. He says they can not talk about her case specifically, but says they are familiar with her situation.
KUB is currently working with her to keep the power on at her home.
"Disconnection of electricity, or any service we provide for our customers, is a last resort," explained Allison. "We encourage our customers to call us as early as they recognize that they are not able to pay their bill."
Allison says there are several programs in place to help people who have financial hardships.
"One of the main ones is Project Help," said Allison. "We have a lot of customers who pay into that program to assist those in need."
KUB also provides payment plans if you cannot pay your entire bill.
Robbins says she still has fears that her electricity will be turned off.
"Freezing to death and no way of eating," she said.
KUB officials say customers can also call 211 for more assistance in paying their utility bills.