Door-to-door meat salesman leaves a Walland woman shortchanged

Door-to-door meat salesman leaves a Walland woman shortchanged

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From her freezer, Sandra Reed showed us frozen food purchased recently from a door-to-door salesman. From her freezer, Sandra Reed showed us frozen food purchased recently from a door-to-door salesman.
"I purchased a whole case, I'd like to have a whole case," said Reed. "I purchased a whole case, I'd like to have a whole case," said Reed.
The brochure states that each package should contain 12 to 14 pieces of chicken. The brochure states that each package should contain 12 to 14 pieces of chicken.

By DON DARE
6 On Your Side Consumer Investigator

WALLAND (WATE) - For many stay-at-home parents or older adults, shopping at home can be both convenient and a timesaver.

Some shoppers buy their groceries over the internet and some purchase meat and poultry from dealers who knock on their door.

A woman in Blount County was displeased recently after she found that the amount of frozen poultry she bought didn't add up to what was advertised.

The United States Department of Agriculture (USDA) says it receives many complaints from consumers after purchasing frozen meat or poultry from door-to-door salespeople.

Often the complaints have to do with cancelling a sale or quality of the product, but it can also affect quantity.

From her freezer, Sandra Reed showed us frozen food purchased recently from a door-to-door salesman.

Reed says she was only given a single box of smoked chicken and the pieces came up short. She was supposed to receive 14 pieces, but instead got seven.

The same thing happened with other boxes.

"This is the lemon peppered chicken," she showed us. "This has six, should have twelve."

The frozen poultry is from Volunteer Meat and Seafood out of Knoxville.

Earlier this month, a unsolicited salesman dropped by her house in Walland saying some orders in her neighborhood had been cancelled.

"He was at the end of his day and wanted to get rid of what was left on his truck," she said.

The brochure from the company says the chicken portions vary from 12 to 14 portions.

As she dug out other boxes of chicken, each did not have the advertised number of pieces.

"Oh, absolutely they've short changed me. I am missing half of my chicken, totally," Reed said.
 
She also bought a case of beef. She says the count for the meat is correct. She negotiated a price of $250 for the meat and poultry.

The salesman came in early February.

She has notes of calls made to her salesman and to Volunteer Meat and Seafood.

"I have called the company numerous times and the delivery guy," she said. "I get through, left messages, but I don't get a return call back."

"I purchased a whole case, I'd like to have a whole case," she continued.
    
6 On Your Side went to Volunteer Meat and Seafood in Powell. No one wanted to talk on camera.

But the company owner tells 6 On Your Side, "the chicken that is missing will be replaced."

Jimmy Hampton says the company recently doubled the portion size of it's chicken, and while the weight is the same, there's now a lower number count, however that is not reflected in the company's brochures but said soon will be.
   
The other day, Reed received more chicken from the salesman who originally came to her house.

"He brought the remainder part of the chicken, so my count is correct now. I've very pleased with what I received," she said.

Volunteer Meat and Seafood says it will soon be updating it's website as well as product brochure on the amount of poultry delivered in each case. 

The company says it strives to maintain good customer relations.


If you have a consumer issue, call the 6 On Your Side Hotline at 865-633-5974 or email ddare@wate.com.

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