Condo association asks Comcast to bury cable wire

Condo association asks Comcast to bury cable wire

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Jack Tucker, Pat Carson and Arlene Fisk showed 6 On Your Side the pedestal that was never reassembled. Jack Tucker, Pat Carson and Arlene Fisk showed 6 On Your Side the pedestal that was never reassembled.
Tucker said the group hung the wire in the trees so a lawnmower could cut the grass. Tucker said the group hung the wire in the trees so a lawnmower could cut the grass.

By DON DARE
6 On Your Side Consumer Investigator

KNOXVILLE (WATE) - A group of concerned condominium leaders in West Knoxville have experienced frustration with their cable TV provider.        

The company, Comcast, is one of the largest cable providers in the country.

The condo leaders have no complaints about their cable service. What they're upset about is the liability they may be exposed to as an association if someone is hurt falling over or tripping on an unburied cable.

Jack Tucker, a homeowners association member at the Raven Brook Condominium Complex, showed 6 On Your Side a cable box called a pedestal. It had never been reassembled after a cable connection was added last year.

"I think they have hooked up someone's cable, didn't take the time to get their subcontractor to bury it and they've just left it," said Pat Carson, another board member.

"This right here is part of the cable connection, it's supposed to go in here too. They didn't bother to put that back in," Jack showed us.

So the uncovered cable lies above ground for about 30 feet and is tied up at a telephone pole.

"We've had to put the cable in the trees, " Tucker said of how the they handle the cable when a worker comes to mow the lawn. "In the limbs of the trees to hold it off."

The cable box has been left above ground since last spring.

Jack Tucker, Pat Carson and Arlene Fisk serve on the homeowners association board. All have made calls to Comcast.

Fisk uses the company for her TV and internet service.

"I have called them numerous times and told them we have a cable that needs to be buried," she said.

Carson also said he estimated he had called the company between six and eight times himself.

Yet, they say no one has come out to repair the box, in spite of the numerous calls.

"It's hard to get a local number, because it's a national number. I held on for hours and hours," Carson said.

"You just don't get any response. It's just like you get the runaround," Fisk added.

6 On Your Side went to Comcast seeking some answers. We were told the issue with the pedestal will be resolved. Comcast apologized for the delay in finishing the box.

The cable company says it has asked local utilities to mark any buried cables, lines or pipes before their cable wire is buried.

Within a day of our visit, buried utility lines leading at the development were marked with a spray gun and a new pedestal was installed, the once-exposed line buried.

"After Comcast came out and buried it, they removed the cable and everything that was laying on the ground," Fisk said.
    
Unfortunately, however, the cable leading to her house was cut. A new one has been added, and it will be buried later this week.

For now the initial complaint is resolved.

"I think it's great that we got it done," said Tucker.

Comcast took care of the unburied wire once we brought it to their attention.

Their spokesman says you should never try to buy an exposed wire, because of other utilities that may be buried nearby.

Calling customer service for what ever problem should be sufficient, but if that doesn't work, a personal visit can go a long way, too. 


If you have a consumer issue, call the 6 On Your Side Hotline at 865-633-5974 or email ddare@wate.com.

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