East TN families affected by IRS tax return delay

East TN families affected by IRS tax return delay

Posted:
H&R Block told 6 News Saturday that the returns were filed correctly, but the glitch occurred when processing the forms to the IRS. H&R Block told 6 News Saturday that the returns were filed correctly, but the glitch occurred when processing the forms to the IRS.
One local family says they'd been counting on their return money to help make ends meet, and now they're left in the lurch. One local family says they'd been counting on their return money to help make ends meet, and now they're left in the lurch.
The Internal Revenue Service says the problem is affecting about 660,000 returns, delaying them for up to six weeks. The Internal Revenue Service says the problem is affecting about 660,000 returns, delaying them for up to six weeks.

By HAYLEY HARMON
6 News Anchor/Reporter

KINGSTON (WATE) - A software glitch has left more than half a million Americans waiting a lot longer for their tax returns.

The Internal Revenue Service says the problem is affecting about 660,000 returns, delaying them for up to six weeks.

The delay is hitting right here at home, as hundreds of East Tennesseans still waiting for their checks.

One local family says they'd been counting on their return money to help make ends meet, and now they're left in the lurch.

Cassie and Klint McCallie live in Kingston with their little girl Teagan.

Even with mom and dad both working, this young family's budget is pretty right now, while Cassie is also in nursing school.

"Bills are late and stuff's piling up," said Cassie.

Hoping a big tax return could ease that financial burden, they filed their taxes more than a month ago.

"We did it as soon as we could so we could get our money back as soon as possible," said Cassie.

They expected to see a check in their mailbox in just a few weeks, but that didn't happen.

They're one of the 660,000 customers affected by the IRS software glitch.

The IRS says the problem is involving the form claiming education tax credits filed between February 14 and 22 at various companies, including the nation's largest tax preparer, H&R Block.

The McCallie's filed their taxes through H&R Block.

"When they said we're not going to get our tax return when we're supposed to, that puts us in a bit of a bind," said Klint.

H&R Block told 6 News Saturday that the returns were filed correctly, but the glitch occurred when processing the forms to the IRS.

The McCallie family was told part of their form showed up blank once it arrived at the IRS office.

H&R Block now says the problem has been fixed, but it's still going to take another four to six weeks for the IRS to get the returns in the hands of the taxpayers.

That long delay is leaving families like the McCallies wondering how they'll get by this month.

"It's our money and we need it. It's not just for vacation or fun. It's for bills. Now, we're just waiting," said Cassie.

Families just like them all across America are holding on until those checks arrive.

The error also affected customers who used other tax preparer companies.

The IRS says the number of affected returns is about 10 percent of the total returns claiming that education credit.

For those whose returns were delayed, the IRS urges them to check the "Where's My Refund?" section on their website to determine the status of their refund, which can be found at http://www.irs.gov/.

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