Seymour couple pays for $1500 mattress, but never receives it

Seymour couple pays for $1500 mattress, but never receives it

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Sylvia and John Moore purchased a $1,500 mattress, but never received it from the company. Sylvia and John Moore purchased a $1,500 mattress, but never received it from the company.
Now, if you visit the Bene-Fit Health Products website, it says it's down. Now, if you visit the Bene-Fit Health Products website, it says it's down.

By DON DARE
6 On Your Side Consumer Investigator

SEYMOUR (WATE) - Companies that don't have a storefront sometimes turn to dinner parties to introduce their product.

The party is usually free and guests are often under no obligation to buy the advertised product, but many people do.    

In Seymour, Sylvia and John Moore don't move as fast as they once did.

Both are retired, John has a tricky back, and Sylvia has had two total knee replacements.    

Hoping for some pain relief, they went to a dinner party in Sevierville in early January and saw a video advertisement for a special mattress.

The Moores were given a pitch about magnetic mattresses and how they can lead to a good night's sleep and help ease pain.

Bene-fit Health Products out of Georgia sponsored the party that the Moores attended. John and Sylvia say a dozen other couples were there and many were interested in the product.

"Supposed to help with your sleeping. It's supposed to help with your aches, pains. You're supposed to feel better in the morning when you get up," Sylvia Moore said.

"I have a bad back. I have a steel plate in my shoulder, and I thought it would help," said John Moore.

The couple bought a standard-sized magnetic mattress and paid nearly $1,500 on Jan. 2.

It was to be delivered by the end of February, but Bene-fit Health Products still hasn't sent it, even after a call from Sylvia.

"She said it will be there by the 15th, it will be sent by Fed-Ex. Will you be at home?" she said.

But now when she calls, all she gets is an answering machine or a message that the number isn't in service.

6 On Your Side has seen one of these magnetic mattresses from Bene-fit Health Products.

It was March of 2010 when Herb and Jeanette Blomstrom of Dandridge showed us their $1,400 mattress purchased at a dinner party.

Jeanette wasn't happy with it after having a bad reaction. Despite a guarantee, they were refused their money back.

Within a few weeks, however, the company did refund the full amount to the Blomstroms.

When you call Bene-fit Health Products now, however, you can't get through.

The company's website is down, as well. It's been disabled.

According to the Better Business Bureau, when that happens, there's not a lot you can do.

"Maybe they'll turn up again with a different name, in a different state," said BBB President Jerry Tipton.

But he said the Moores more than likely will not see their money back.

"I don't see anyway they can recover that unless they catch the owners somewhere and attach their assets," he said.

"I want my money back," Sylvia Moore said.

But she does not believe she'll ever see it.

From the Better Business Bureau out of Jacksonville, Florida, Bene-Fit Health Products has an F rating.

Topping the list of complaints are problems with service and delivery issues.

In a situation like this, your best bet is to contact Tennessee's Consumer Affairs Office online or by calling (615) 741- 4737, or by calling the Federal Trade Commission at 1-877-FTC-HELP or filling out their complaint form to file a complaint with investigators. 


If you have a consumer issue, call the 6 On Your Side Hotline at 865-633-5974 or email ddare@wate.com.

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