Customers claim pillow-top mattresses weren't the same as the ad

Customers claim pillow-top mattresses weren't the same as the advertisement

Posted:
J&J Bedding has no sign, but operates out of this Solway strip mall. J&J Bedding has no sign, but operates out of this Solway strip mall.
Owner John Gonzales showed us this European pillow-top mattress and box spring set. Owner John Gonzales showed us this European pillow-top mattress and box spring set.
"They showed me a bed that was not a queen-sized pillow top, it was more like a mat instead of a mattress," Chris Denny said. "They showed me a bed that was not a queen-sized pillow top, it was more like a mat instead of a mattress," Chris Denny said.
Megan Wrinkle says the mattress she purchased wasn't the one they had first seen advertised either. Megan Wrinkle says the mattress she purchased wasn't the one they had first seen advertised either.

By DON DARE
6 On Your Side Consumer Investigator

KNOXVILLE (WATE) - A great deal on a mattress was advertised on Craigslist recently and caught the attention of a young family.    

After scheduling the required appointment to visit the store, the couple was disappointed with the advertised merchandise.

At a strip shopping center in Solway, Phillip Wrinkle carefully tied down a mattress he and his wife had just purchased at J&J Bedding.

The company advertises on street corners around Knoxville and you have to call to make an appointment to see the mattresses.

The store's owner is John Gonzales. One of his ads on Craigslist lists a pillow-top mattress and box spring for $100.

The price lured Chris Denny and his wife, Kelley, to the store. With a nine-month-old, they were looking for an affordable new mattress for their bedroom.

"They showed me a bed that was not a queen-sized pillow top, it was more like a mat instead of a mattress. It looked like a kid's bed. The mattress was probably about that thick," he said.

Chris says he questioned Gonzales about the mattress seen on Craigslist.

"I said, 'The ad said a queen-sized pillow top for a hundred. But it wasn't what the ad said.' Then he started showing me the other bed," Chris said.

At Gonzales' mattress store there are dozens of other beds. Chris Denny was directed to one.

"Then they tried to sell me a different mattress, over double of what the ad said," he said.

John Gonzales remembers the visit.

"Mr. Denny actually called about the Craigslist ad for $100, which this right here is a European pillow top mattress and a box spring, which you can see right here," Gonzales showed us.

The label on the $100 mattress shows pillow top with extra cushioning or padding.

But it's not what a consumer might expect a pillow top to look like.

"If people are looking for a great mattress at a great deal, we got them," Gonzales said.

We asked him why the European pillow top looked so different from the American one.

"That I don't know. They all honestly look the same," he said.

Outside, Megan Wrinkle says the mattress she purchased wasn't the one they had first seen advertised either.
 
"It was a different mattress and set for $250," she said.

But the Wrinkles ended up getting another set for $690.

"Because the mattress itself was that thick," she told us.
    
Disappointed in the $100 European pillow top, Chris Denny says once shown other more expensive mattresses, he picked one. But Gonzales said other customers wanted it, too.

"He said the only way he could guarantee me that it would be there, I would have to put a deposit down," Denny said. "I gave him $65."
     
Chris would now like his deposit back - he doesn't want the mattress anymore.

However, John Gonzales says he put in a lot of work with Denny and he won't be returning his money.

Gonzales pointed to the sign that says, "All Sales are Final."

Operations like Gonzales' mattress store fill a niche by offering a variety of low-priced mattresses.

But all businesses have a responsibility to ensure their advertising is truthful, that what you see in the ad is what you get.

Gonzales claims his ads were truthful and says he's done nothing wrong.


If you have a consumer issue, call the 6 On Your Side Hotline at 865-633-5974 or email ddare@wate.com.

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