Water main break leaves 152 apartments without water, no way out

Water main break leaves 152 apartments without water, no way out of complex

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The water main break blocked the complex to everything but foot traffic. The water main break blocked the complex to everything but foot traffic.
"Almost looked like an earthquake, buckled everywhere," general contractor George Lott said. "Almost looked like an earthquake, buckled everywhere," general contractor George Lott said.
Crews remove the broken water main. Crews remove the broken water main.
"I had to call my boss and my wife had to call her boss and we're both out of work today," Cross Creek Apartments resident Joseph Coward said. "I had to call my boss and my wife had to call her boss and we're both out of work today," Cross Creek Apartments resident Joseph Coward said.

By SAMANTHA MANNING
6 News Reporter

KNOXVILLE (WATE) - Residents in a 152-apartment complex were stranded without water for hours Wednesday after a water main break in Northwest Knoxville.

It happened at Cross Creek Apartments on Western Ave around 4 a.m. Water was restored around 2 p.m.

"Got up this morning and couldn't take a shower," Cross Creek Apartments resident Summer Johnson said.

Johnson said she learned about the problem shortly after it happened but thought it would be fixed within a few hours.

"I got up and tried to turn on the water faucet. My dog wanted some water and it didn't happen," Johnson said. "This is a bit ridiculous."

The contractor, Perfect Ideas LLC, told 6 News it all happened after a rubber gasket in a water main broke, causing the asphalt to blow out.

"Almost looked like an earthquake, buckled everywhere," general contractor George Lott said. "It was impassable by the vehicles."

To make matters worse, the lifted asphalt blocked the only entrance to the complex, meaning residents could only leave on foot.

"I had to call my boss and my wife had to call her boss and we're both out of work today," Cross Creek Apartments resident Joseph Coward said.

Lott said the construction on nearby Western Avenue could in part be to blame and said his company has fixed water main breaks at the complex several times over the last five years.

"A lot of times when you have construction going on nearby, when they're replacing lines etc., turning water off and on, you get air trapped in the lines," Lott said.

6 News reached out to the apartment complex for comment but has not heard back.

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