Family in dispute with Gatlinburg cabin company over conditions

Family in dispute with Gatlinburg cabin company over conditions

Posted:
Stained carpeting in the house. (Source: Hicks family) Stained carpeting in the house. (Source: Hicks family)
Garbage on the property attracted this bear. (Source: Hicks family) Garbage on the property attracted this bear. (Source: Hicks family)
There were cigarette burns in the couch, even though the cabin is supposed to be non-smoking. There were cigarette burns in the couch, even though the cabin is supposed to be non-smoking.

By DREW GARDNER
6 News Reporter

GATLINBURG (WATE) - A summer vacation quickly turned into a nightmare for a family visiting Gatlinburg. The cabin where they were staying was filled with things like broken furniture and even mold.

More than twenty family members came from as far away as Michigan and Louisiana for a family reunion of sorts and a chance to all get together, perhaps for the last time.

"My mother-in-law has been battling cancer. She is in remission at the time, but we just wanted to take an opportunity for all of us to get together," said cabin renter Dianna Hicks.

When they arrived, they did a walk-through to note any damage prior to their stay. What they found was more than they bargained for.

"The house was a mess," said Rob Hicks. "The upstairs air filter hadn't been changed in months. There's mold hanging from the upstairs vents. It's just disgusting."

That was only the beginning. The carpets were stained. There were cigarette burns in the couch, even though the cabin is supposed to be non-smoking.

The outside was littered with trash, which the family says attracted a bear to the cabin.

They immediately notified the management at Cabins for You, the rental company which oversees the property. A maintenance man came out to check the property and they never saw him again.

"I feel it should have been cleaned before we got here," said Rob.

"We've had to put off activities and wait around for phone calls and people that didn't show up to fix things. That should have been done before we got here," added Dianna.

After 24 hours and no response, the family took their complaints to the company's Facebook page. That's when they finally heard back and were told they had to leave the cabin immediately and would get a full refund.

"Their answer to solving our problem is to kick us out in a tourist town that's packed and we can't find another house of this size to be together," said Dianna. "It's just very disappointing."

The family says they will likely have to split up and stay in separate hotels the rest of the trip.

6 News received this comment from Cabins For You about the incident:

"We believed we were going above and beyond to correct these problems and have offered to continue doing so and work with the family so they can remain in the cabin. It was not our intention to make them feel like they were being kicked out at anytime."

The family says if the repairs are made up to their standards, they will stay for the remainder of their vacation.

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