Roofer misrepresents company, fails to do work for Powell woman

Roofer misrepresents company, fails to do work for Powell woman

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Barry Rummell (left) and his mother-in-law, Gladys, tell Don Dare about the contract she signed. Barry Rummell (left) and his mother-in-law, Gladys, tell Don Dare about the contract she signed.
As Gladys' contract shows, the roofer told her the business name was Pinnacle Home Improvements. As Gladys' contract shows, the roofer told her the business name was Pinnacle Home Improvements.

By DON DARE
6 On Your Side Consumer Investigator

POWELL (WATE) - A roofing enterprise based in Middle Tennessee left town after collecting nearly $9,000 from a 92-year-old Powell woman and still has not installed her new roof.

"They said she needed a new roof," said Barry Rummell. "There was lot of hail and wind damage on it."

Rummell is angry that the company took his mother-in-law's money without doing the work.

She paid $8,600 cash for the work and it was supposed to have been started August 1.

Gladys asked that we not use her last name. She wrote the first check for nearly $4,400 on June 5.

The money would be used to buy shingles and supplies. An additional $4,200 was requested in mid-July.

"I know they took a lot of money," Gladys said. "They took a lot of money. I didn't ever think that I would be hooked, but I did."

Rummell says when he attempts to call the roofer no one answers. 

"I think they should be punished, good," Gladys said.

6 On Your Side went to the company's local office in West Knoxville. No one was there and the phone was disconnected.

People who run the building say the business pulled out last month.

As Gladys' contract shows, the roofer told her the business name was Pinnacle Home Improvements, but we discovered that's not the group that signed the contract.

Instead Tyler Hirsch, of Hirsch Enterprises, LLC, was the company in contact with Barry and Gladys.

"We don't take anybody's money and I am offended that they have done this," said Jim Marino, the owner of Pinnacle Home Improvements, based in Atlanta.

Marino says Gladys did not sign a contract with his business, but with Hirsch Enterprises.

"We sold our operations and our name in February of this year to Hirsch Enterprises," he said.

A memo from Marino to Hirsch says in exchange for using Pinnacle's trademark Hirsch was required to clearly tell customers the contract was through Hirsch Enterprises, which was doing business as Pinnacle Home Improvements. Failure to provide this information is grounds for revoking the license.

Gladys' contract has no reference to Hirsch Enterprises.

6 On Your Side left a message with Hirsch at his office in Franklin, Tennessee, but there's been no response.

The Tennessee Department of Consumer Affairs instructed Gladys how to file a formal complaint against Hirsch Enterprises.

Jim Marino told Gladys he's willing to help in any way he can to get the issue resolved, but in the meantime her roof remains unrepaired and Hirsch has her money.

"I'm very upset, very upset," she said.

Tyler Hirsch is registered as a licensed realtor in Franklin. Despite several calls to his real estate office, there has been no response from that office either.

In cases like this, the state can pursue action against a company that does not honor its contracts.


You can see Don Dare's 6 On Your Side reports every Monday and Wednesday on 6 News at 5:00.

If you have a consumer question send Don an email at ddare@wate.com or call his 6 On Your Side hotline at (865) 633-5974.

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