Cooler problems lead to low health grade at Knoxville grill

Cooler problems lead to low health grade at Knoxville grill

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When the inspector arrived at the Grill at Highlands Row, he found the walk-in cooler was not holding the temperature at 41 degrees and below as required by state health rules. When the inspector arrived at the Grill at Highlands Row, he found the walk-in cooler was not holding the temperature at 41 degrees and below as required by state health rules.
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  • Restaurant Scores

    Restaurant Scores

    The inspection scores reported here are accurate at the time of this report. To check the latest scores, visit the Tennessee Department of Health website.
    The inspection scores reported here are accurate at the time of this report. To check the latest scores, visit the Tennessee Department of Health website.More >>
  • Don Dare

    Don Dare

    Don Dare 6 On Your Side reporter Don Dare reports on the latest restaurant inspections by the Knox County Health Department every Thursday on 6 News at 6:00.
    Each week, 6 On Your Side reporter Don Dare checks the latest restaurant inspections by the Knox County Health Department. Find out which restaurants flunked and which are the cleanest every ThursdayMore >>

By DON DARE
Food for Thought Reporter

KNOXVILLE (WATE) - Sometimes the unannounced visit by the health inspector comes at the worst possible time for restaurant managers, when they're in the middle of a crisis.

That's apparently what happened at the lowest scoring restaurant this week.

The Grill at Highlands Row, 4705 Old Kingston Pike - Grade: 67

A score below 70 is considered unsanitary by the health department.

When the inspector arrived, he found the walk-in cooler was not holding the temperature at 41 degrees and below as required by state health rules.

The manager tells Food for Thought the cooler was not working properly, but was repaired within hours.

The inspector also writes utensils were stored with some toxic chemicals. Those chemicals are supposed to be kept in a separate area, so there are no surprises.

Also, a potato slicer was dirty and had not been sanitized. Inspectors are paying close attention to slicers, a source of potential contamination.

The inspector has returned and re-inspected The Grill at Highlands Row. The new grade is a 90.

Cracker Barrel, 9214 Park West Boulevard - Grade: 69

The inspector writes that she found ice in an employee hand sink. Health rules state that neither food nor drinks are supposed to be dumped into a hand sink. They're supposed to be used only to wash hands.

When the inspector checked dry storage, she found a dented can of food. Dents in cans can potentially break the seam and spoil the contents. To be on the safe side, the food was thrown out.

Food temperatures at this Cracker Barrel were off. Raw pork, sausage and fish were slightly above the required 41 degrees. When she checked inside some microwave ovens, they were dirty.

Top inspection scores of the week:

  • The Cupcakery, 11525 Parkside Drive - Grade: 97
  • Hibachi Factory, 1645 Downtown West Boulevard - Grade: 95
  • The Bowery, 125 E. Jackson Avenue - Grade: 95
  • NV Nightclub, 125 E. Jackson Avenue - Grade: 94
  • Dunkin' Donuts, 1521 White Avenue - Grade: 90
  • Taco Bell, West Town Mall - Grade: 89
  • Goal Post Tavern, 1824 Cumberland Avenue - Grade: 87
  • Southbound Grill, 106 S. Central Street - Grade: 87

Restaurants are inspected every six months. The grade is a snapshot of conditions at the time of the inspection.

If you notice a problem, talk politely to the manager.

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