Bean Station company doesn't provide promised storage buildings

Bean Station company doesn't provide promised storage buildings

Posted:
Jennifer Cornwell says she didn't plan to pay for two storage barns this year. Jennifer Cornwell says she didn't plan to pay for two storage barns this year.
Last March, she and her husband ordered a building from Hillbillys Barns and Cabins in Bean Station. The barn never came, so the Cornwells purchased another building last month. Last March, she and her husband ordered a building from Hillbillys Barns and Cabins in Bean Station. The barn never came, so the Cornwells purchased another building last month.
Seymour resident Peggy Pendleton ordered a storage building from hillbilly barns and cabins four months ago which never arrived. Seymour resident Peggy Pendleton ordered a storage building from hillbilly barns and cabins four months ago which never arrived.

By DON DARE
6 On Your Side Consumer Investigator

BEAN STATION (WATE) - If you want extra space at home, storage barns are the answer, especially for families. There are plenty of companies in East Tennessee who make the buildings, but several people have had bad dealings with a business from Bean Station in Grainger County.

6 On Your Side started investigating this storage building company two months ago.

At the time, the company owner said he would resolve an issue with a young Knoxville couple. Since then, another disgruntled customer called with the same complaint.

Jennifer Cornwell says she didn't plan to pay for two storage barns this year.

Last March, she and her husband ordered a building from Hillbillys Barns and Cabins in Bean Station.

"We gave them a check for $500, knowing we would be paying the remainder when the barn got here," she said.

The barn never came, so the Cornwells purchased another building last month, which contains things from inside their house to make room for their growing family and a second baby.

"We moved everything down from there into the garage and out into the shed. I'm due the end of October," Jennifer Cornwell said.

Her husband Paris showed 6 On Your Side the company's website. Last spring, he was impressed by the variety of buildings, but is now disappointed in Hillbilly's service.

He figured his barn would arrive at the end of April.

"We didn't hear anything from him. Finally six weeks rolls around, so we called him. No answer, no response," said Paris Cornwell. "If he had communicated with me, I would not have been that upset. Just tell me."

By July, the Cornwells were frustrated and called 6 On Your Side.  At that time, we got in touch with Hillbillys Barns and Cabins owners Tracey and David Drury.

"We got a response from him actually, after you called. He called that same day.  He said he would send us our money August 1," said Paris Cornwell. He says the money never came.

Seymour resident Peggy Pendleton ordered a storage building from hillbilly barns and cabins four months ago.

"I was going to put the barn in back of this existing barn," she said.

Mrs. Pendleton's receipt shows she placed a $350 down payment on May 20 for a $700 10 feet by 8 feet barn.

"I thought it would be here by the end of June," she said. After calling, Hillbilly's, she says he was then told it would be after July 4. By mid-August, with still no shed, she finally got a return call from David Drury.

"I asked for either my money back, the materials, or the building. He said, 'I promise you will have it by August 21," said Pendleton.

The Cornwells and Mrs. Pendleton ordered their barns based on the company's impressive website, but had not visited the business in Bean Station. 

6 On Your Side went there, but there's not much to see.

The building apparently goes on behind the Drurys' home. Corey Kelley and Meagan Johnson are neighbors.

"You can hear them, the stuff going," said Johnson. She said she doesn't see many cabins leave the property.

"They're taking a lot of people's money and not building the cabins like they're supposed to," said Kelley.

Losing $500 with a baby on the way has been stressful for the Cornwells.

"Do not deal with this man. He's offering all these specials. He's still taking people's orders, probably until this day," said Paris Cornwell.

The owners of Hillbilly Barns and Cabins say not only has bad weather delayed delivery, but so has the demand for their buildings. They can't keep up with it.

However, complaint boards on several consumer websites are filled with disappointed customers, just like the Cornwells and Mrs. Pendleton.

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