Health exchange website still slow but some locals see progress

Health exchange website still slow but some Knoxville residents see progress

Posted:
People trying to use the health exchange website have run into delays and error messages saying the site was too busy. People trying to use the health exchange website have run into delays and error messages saying the site was too busy.
"After a couple of days, I kept trying and I ended up being able to create an account," said Sergio Uribe, a 17-year-old activist for Organizing for Action in Knoxville. "After a couple of days, I kept trying and I ended up being able to create an account," said Sergio Uribe, a 17-year-old activist for Organizing for Action in Knoxville.
Like the millions of Americans trying to sign up, Sergio Uribe ran into glitches, but he told 6 News he is now making headway. Like the millions of Americans trying to sign up, Sergio Uribe ran into glitches, but he told 6 News he is now making headway.
Erin Hill, the executive director for Knoxville Area Project Access, said there are still many people unable to get into the website. Erin Hill, the executive director for Knoxville Area Project Access, said there are still many people unable to get into the website.

By SAMANTHA MANNING
6 News Reporter

KNOXVILLE (WATE) - It's been more than a week since the open enrollment period began for the new health insurance exchanges, and despite some glitches, some Knoxville residents said they are seeing progress.

The online marketplace is a key component of the Affordable Care Act, better known as Obamacare.

According to an Associated Press/GFK poll, seven percent of Americans said that someone in their household has tried to sign up for health insurance through the health exchanges, totaling roughly 20 million people. Three quarters of those people reported problems while signing up.

People trying to use the website have run into delays and error messages saying the site was too busy.

Sergio Uribe, a 17-year-old activist for Organizing for Action in Knoxville, has been trying to sign his family up for health care through healthcare.gov.

"I began on October 1, and it wasn't entirely working," Uribe said.

Like the millions of Americans trying to sign up, Uribe ran into glitches, but he told 6 News he is now making headway.

"After a couple of days, I kept trying and I ended up being able to create an account," Uribe said. "I was able to log on to the account and I began to fill in all the information I needed for the applications."

Uribe is now gathering the necessary financial documents.

The executive director for Knoxville Area Project Access said there are still many people unable to get into the website.

KAPA Executive Director Erin Hill said the few people that have contacted her organization saying they successfully completed registration experienced a long process.

"The people that we spoke with have spent all day on the website and that's the only way they've been successful so it's not feasible for a lot of people to spend all day to get enrolled in this," Hill said.

Uribe said despite delays and glitches, he has no plans to stop his family's enrollment.

"Right now we have health insurance, but it costs too much and the benefits aren't very good," Uribe said.

The Obama administration has declined to release enrollment numbers for the health care exchanges for now, saying that information will be released monthly.

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