The 12 Scams of Christmas #9: Shipping Scams

The 12 Scams of Christmas #9: Shipping Scams

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Of the billions of packages shipped over the holiday season, most will arrive without incident. However, thanks to a few thieves out there, some won't. Of the billions of packages shipped over the holiday season, most will arrive without incident. However, thanks to a few thieves out there, some won't.
FedEx says if you ever have an undelivered package, you will get a direct phone call. No one will email you. FedEx says if you ever have an undelivered package, you will get a direct phone call. No one will email you.
"When you get a phone call or an automated, you will know for sure that it's us," said FedEx Office District Manager Cindy Catlin. "We will tell you where to come and pick it up. Never divulge any information." "When you get a phone call or an automated, you will know for sure that it's us," said FedEx Office District Manager Cindy Catlin. "We will tell you where to come and pick it up. Never divulge any information."

By DREW GARDNER
6 News Reporter

KNOXVILLE (WATE) - Not all gifts this holiday season will come in on Santa's sleigh. You may have to trust others to get your holiday packages to where they are going, but what happens when someone takes advantage of that trust?

Scam Number 9: Shipping Scams

Of the billions of packages shipped over the holiday season, most will arrive without incident. However, thanks to a few thieves out there, some won't. Companies like FedEx are trying to avoid that by making it easier than ever to track your packages through its new delivery manager.

"They can intercept a package themselves when something has left the point of origin," said FedEx Office District Manager Cindy Catlin.

Catlin says you can choose to have the package delivered to a neighbor or to the nearest FedEx Office location.

Scammers may also use trusted names to get your personal information.

They send emails with those familiar logos saying a package was unable to be delivered and will instruct you to follow a link for more information, but when you click that link it infects your computer and gives the scammers unlimited access.

"If you get a notice either email, fax, text or whatever from one of these companies saying you need to fill out this form, it's a scam," said Jerry Tipton of the Better Business Bureau of Greater East Tennessee.

FedEx says if you ever have an undelivered package, you will get a direct phone call.

"When you get a phone call or an automated, you will know for sure that it's us," said Catlin. "We will tell you where to come and pick it up. Never divulge any information."

If there is still concern the best advice is to go to your nearest FedEx Office, Post Office or UPS location before opening any links or giving up any information.


Our "12 Scams of Christmas" countdown continues on Monday, Nov. 18 with a new scam that might make you think twice before connecting to some free Wi-Fi signals.

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