HARRIMAN (WATE) - There is a feel good ending to a story 6 On Your Side reported two weeks ago about a woman in Harriman whose baggage was lost following a bus trip.
Phyllis Johnson went by bus to visit her sister in Mansfield, Ohio, north of Columbus last August. On the way home, she changed buses in Cincinnati.
Under the rules, she was required to pick up her bag that had gone in the cargo bay.
Since this had been her first bus trip in half a century, she wasn't aware of the requirement, and a Greyhound employee had transferred the bag for her on the way to Ohio.
Her bag was lost on the way home; she waited and waited.
It was two weeks ago that Greyhound figured out what happened to her lost baggage claim.
They then sent her a check.
Johnson received more money than required from Greyhound Bus Line for her lost luggage. Greyhound gave her $456 to compensate for the bag and its contents, as well as her bus ticket.
At her home two weeks ago, Johnson showed 6 On Your Side a claim form she had filled out for the missing bag and its contents, leaving the information at the terminal in Knoxville.
She thought it strange that the company had not contacted her in nearly three months.
"I haven't received any more phone calls or anything," she said.
6 On Your Side contacted the bus line and informed them of Johnson's situation.
At first, Greyhound said that on every passenger's ticket stub, the rule says passengers are responsible for transferring their own luggage if there is change of buses, as in Johnson's case.
When they checked further, Greyhound admitted there had been a mistake. They had never received that claim form from the Knoxville terminal. They called Johnson and apologized, saying they would make up for it.
"I'm thankful for what they have done, for what Greyhound has done," she said.
Greyhound also send two packages of hearing aid batteries, which Johnson says should last a long time. She also appreciates the stocking donner they sent. A similar one had been in her missing luggage. The bag had been a gift from her late son.
"I asked them if they wanted me to send the check back if they found my luggage. They said, no. But I wouldn't feel right if they found my luggage by keeping the check," Johnson said.
Greyhound delivered on its promise to help.
Compared to taking an airline, handling your baggage that goes in the cargo bay is different for commercial bus travel. At Greyhound, passengers are responsible for transferring their own bags.
However, special handling baggage assistance is available for customers who need help with their luggage, such as elderly passengers, those with disabilities or adults traveling with children.
Unfortunately, Mrs. Johnson had never been told about the special ID tags available to disabled customers.
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