Townsend woman's roof fixed for free

Townsend woman's roof fixed for free

Posted:
A new roof is going on Gertrude Lail's house in Townsend. A new roof is going on Gertrude Lail's house in Townsend.
This time the contractors showed up when they said they would, completed the job in one day, and helped change her mind about their profession. This time the contractors showed up when they said they would, completed the job in one day, and helped change her mind about their profession.
"It has just blessed my heart, really. Made me feel like there is good people, good people in the world," said Gertrude Lail. "It has just blessed my heart, really. Made me feel like there is good people, good people in the world," said Gertrude Lail.
"It is sad that the few who are bad makes everybody else look bad. It ain't all like that," said Jeff Hedrick. "It is sad that the few who are bad makes everybody else look bad. It ain't all like that," said Jeff Hedrick.

By DON DARE
6 On Your Side Consumer Investigator

TOWNSEND (WATE) - A Townsend woman's faith in roofers has been restored after the first contractor she hired didn't do any work, but took off with her money. A company out of Powell has now stepped up to help.

6 On Your Side has reported on several out-of-state roofing companies that rushed into our area following the hail storms of 2011, took customers money, but never did the job, or did sloppy work.

Last month, we told you about a widow who took the safe route and hired a local roofing company, yet the same thing happened to her. Some honest roofers saw that story and decided to take a different approach.

A new roof is going on Gertrude Lail's house in Townsend. This time the contractors showed up when they said they would, completed the job in one day, and helped change her mind about their profession.

Lail told 6 On Your Side how she received a check last March from her insurance company to repair the damaged roof on her home.

In April, she hired a local roofer, Mike Tipton. Mrs. Lail had worked with the Tipton family before when she and her late husband built their home nestled close to the majestic Smokies.

Tipton set the price at $7,000, but never replaced the roof.

Since Lail expected the job to start in May, she went ahead and gave Tipton more than $6,300. Despite many promises, Tipton never returned. 

These new contractors wanted to right that wrong.

"It is sad that the few who are bad makes everybody else look bad. It ain't all like that," said Jeff Hedrick.

"We want people to realize there are some good companies out there who stand behind their work and do whatever is necessary to help the community," said Mike Miller.

Miller and Hedrick own and operate Exterior Home Solutions in Powell. Their crew is putting the new roof on Lail's home.

When they watched our story last month about Gertrude's situation, it affected them. They called offering to help.

"I know she had paid her money out. It was from insurance, and she doesn't have the money to complete the project. We're wanting to step in and make it right," said Hedrick.

Exterior Home Solutions' supplier ABC Supply Company provided the dimensional shingles, nails, felt and plywood for the new roof.

Hedrick and Miller visited Mrs. Lail about two weeks ago. At the time she didn't know what to expect after they had measured her roof.

"When they came off the roof, I met them outside. I said 'Fellas, how much is this going to cost me?' cause I said I don't have the money. I can pay you 50 dollars a month, that's it. They said it is not going to cost you a dime," said Lail.

"My supplier was willing to help us out with the purchase of the material. So it worked out, worked out good for her," said Hedrick.

6 On Your Side went to Greenback last month trying to find the original contractor. Mike Tipton had abandoned his business and never refunded the $6,300 deposit to Mrs. Lail.

Seeing what honest contractors can do has restored her faith.

"It has just blessed my heart, really. Made me feel like there is good people, good people in the world," said Lail.

When hiring a roofer, do not pay for the complete project, or 90 percent of the project, up front, nor pay the final bill until all work has been completed.

What you are requested to pay will vary, but many home improvement contractors, including roofers, will request a down payment of one-third to one-half.

You will also want to see proof of license and insurance. The good ones won't hesitate to show you.

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