Scrutinized Pigeon Forge auto carrier co. goes out of business

Scrutinized Pigeon Forge auto carrier company goes out of business

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"Do whatever it took to make the sale," Brandy Wolfe said of the company's practices. "If you needed to guarantee them a price match knowing it would not get moved, give them the price match." "Do whatever it took to make the sale," Brandy Wolfe said of the company's practices. "If you needed to guarantee them a price match knowing it would not get moved, give them the price match."
"The fact that they're out of business, and that stopped them from taking advantage of other people is a good thing," Todd Morell told 6 On Your Side on the phone. "The fact that they're out of business, and that stopped them from taking advantage of other people is a good thing," Todd Morell told 6 On Your Side on the phone.
The company operators Chris Heaton and his partner Billy Soller claimed they were busy when we met in May. The company operators Chris Heaton and his partner Billy Soller claimed they were busy when we met in May.
On a national website called Transport Reviews, customer ratings for Transport Relief have gone in the tank since our story last spring. On a national website called Transport Reviews, customer ratings for Transport Relief have gone in the tank since our story last spring.

By DON DARE
6 On Your Side Consumer Investigator

PIGEON FORGE (WATE) - An auto carrier company from Pigeon Forge that did business across the country has closed. We first told you about Transport Relief and a sister company last spring.

Brandy Wolfe says she knew the inside dealings of Transport Relief and its companion company Titanium Transport.

She worked at the company's office in Pigeon Forge for seven months performing a variety of jobs.

"It's shady. At best, it is shady," she said.

The office parking lot at Transport Relief was full last May as 6 On Your Side met several sales people on break. We had come to ask the managers some questions.

That's because Todd Morrell told us from his home in Virginia how he was ripped off by Transport Relief when he tried to move an old truck across the country.

Mary Moore, in Hampstead, Md., told us a similar story. She had to hire a second company to move a Maverick from Texas after signing a contract with Titanium Transport.

Brandy Wolfe knew of Moore and Morrell while at Transport Relief. She had worked as a dispatcher, customer service representative and salesperson until August, when she and several other women were let go.

"It was good money," Wolfe said. "The money quit."

On individual sales forms, pick-up and delivery sites are indicated, the non-refundable $200 deposit is noted, and the quote is listed, which she admitted was often deceptive.

"Do whatever it took to make the sale," Wolfe said of the company's practices. "If you needed to guarantee them a price match knowing it would not get moved, give them the price match."

She said she dealt directly with Todd Morrell.

"I knew the quote, talked with him several times when he called in. He was given a low-ball quote. I think originally he was $400 or $500 lower than what he needed to be."  

That's exactly what Todd Morrell suspected last spring.

"They lured me into it with a low price, then consistently tried to get me to increase the amount I would pay for the move is when I requested my money back," Morrell said.

Wolfe pointed out that Morrell's account noted it was in collection, meaning he stopped payment.

As the summer went on, Wolfe's payroll sheet reflected a growing number of unhappy customers like Todd Morrell canceling their orders.   

"I'd like this company to be done. It is ridiculous, the way they are treating people," said Wolfe.

On a national website called Transport Reviews, customer ratings for Transport Relief have gone in the tank since our story last spring.

"No service," writes Nancy. Arnold says "Worst company ever dealt with." There are dozens more former customers expressing the same theme.

The company operators Chris Heaton and his partner Billy Soller claimed they were busy when we met in May.

Both Soller and Heaton said they took pride in their business, cared for their customers, and above all didn't cheat them. However, they're now no longer in business.

The other day as we went under the same carport, we discovered Transport Relief is closed. No one is there anymore to answer the office door or the phones. The business has shut down.

On the phone, Todd Morrell said he's not surprised at the change of events.

"The fact that they're out of business, and that stopped them from taking advantage of other people is a good thing," Morrell told 6 On Your Side.

Brandy Wolfe says she received last month a tenth of the money she was owed by Soller and Heaton.

6 On Your Side was told the business partners now sell time shares in Sevier County.

We heard from customers across the country, many of them service people, who said they were lured in by a cheap quotes only to discover the delivery would be a lot more expensive than expected. 

We contacted the state Consumer Affairs Office in Nashville and the Department of Transportation in Washington, D.C. Both offices received complaints from customers about Transport Relief and Titanium Transport.

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