Local customers and banks deal with fallout from Target breach

Local customers and banks deal with fallout from Target breach

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Local Target customers are dealing with the financial fallout from the company's hacking incident. Local Target customers are dealing with the financial fallout from the company's hacking incident.
"I noticed there was a charge from Walgreens. I retraced my steps and I was thinking, I didn't go to Walgreens. It was for $250. I would never spend $250 at Walgreens, so that got my attention," Missy Thompson said. "I noticed there was a charge from Walgreens. I retraced my steps and I was thinking, I didn't go to Walgreens. It was for $250. I would never spend $250 at Walgreens, so that got my attention," Missy Thompson said.

By JILL MCNEAL
6 News Anchor/Reporter

KNOXVILLE (WATE) - Local Target customers are dealing with the financial fallout from the company's hacking incident. Data was stolen from 40 million credit and debit cards used at Target stores nationwide between November 27 and December 15.

Missy Thompson headed to the Target in Turkey Creek on Thanksgiving night to get a head start on Black Friday shopping. She didn't notice any problems until this past weekend when she checked her bank account online.

"I noticed there was a charge from Walgreens. I retraced my steps and I was thinking, I didn't go to Walgreens. It was for $250. I would never spend $250 at Walgreens, so that got my attention," Thompson said.

She called her bank right away, Citizens National, which closed that account.

"They just told me that it was a fraudulent charge made from a Walgreens in another state and that they had attempted to use my card several times. They noticed that I was locally shopping in Knoxville so there's no way I could have been in another state shopping at the same time. They suspended it and reversed the charge immediately. So I was lucky there," Thompson said.

Now she's headed into Christmas week, waiting for her new debit card and checks, forced to pay for all those last minute holiday expenses with cash. She hopes to put the whole mess behind her, but she can't help worrying about the future.

"You trust the merchants you shop with. You trust them that they've taken care of your information, they've secured it on their end and to know they've not, it's devastating. It's kind of scary knowing, well, if they have my information, who else got it?" she said.

Thompson has this advice for the rest of us.

"Watch your bank accounts because it's the holiday season. Just make sure your transactions are your transactions and not someone else's," she said.

Citizens National Bank released a statement saying:

"Due to the recent data breach at Target which affected nearly 1,000 of our customers, Citizens National Bank has taken a proactive approach to the issue by canceling and reissuing the cards involved.  Our customers have been understanding and appreciative of our efforts to take these measures to protect their accounts. In situations like this, we always err on the side of caution to prevent fraudulent transactions from taking place. We encourage our customers to check their account activity frequently and to advise us immediately of any unauthorized transactions."  

UT Federal Credit Union said all affected cards will be closed by Friday night. Those 1,000 members will get new cards within seven to 10 days.

TVA Federal Credit Union is asking members who used their cards at Target during this time to call for a new card.

ORNL Federal Credit Union says they have no affected members at this time.

Enrichment Federal Credit Union says they will issue new cards to anyone involved.     

First Tennessee Bank will contact any cardholder if fraud is confirmed.

Regions Bank says:

"Our customers are covered by a variety of services designed to help keep their information safe.  Those services include Visa's Zero Liability policy for fraudulent card use. Also, in the event of a data breach, such as the one announced by Target, we place an additional level of monitoring on cards that might be involved.  This enhances our ability to detect any unusual activity. We are also encouraging customers to regularly monitor their accounts.  If anyone detects any potential fraud, they should call 1-800-REGIONS immediately."

6 News financial expert John Fawaz says nearly all banks, credit unions and credit card companies will not hold their customers responsible for fraudulent charges on their debit or credit cards.

For more information, you can also contact Target at (866) 852-8680.

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