Too many gifts shipped may be reason for UPS delivery delay

Too many gifts being shipped may be reason for UPS delivery delays

Keirsten McCoig checks the mail for the pair of boots her mother ordered for her that still haven't arrived Keirsten McCoig checks the mail for the pair of boots her mother ordered for her that still haven't arrived

6 News Reporter

SEVIERVILLE (WATE) - It's a shipping fiasco that kept thousands of presents from arriving in time for Christmas. UPS and FedEx are now apologizing for not making good on their promise to deliver by Christmas Day, blaming an overload of packages.

UPS isn't giving an exact number of missed or delayed deliveries on the last couple of days leading up to Christmas, and they're apologizing to both shipping and receiving customers. To help with the seasonal overload, the company did say they hired another 55,000 people in October to help deliver during this peak time of year.

As Charly McCoig checked the mail Thursday, she still hadn't gotten the package she's been waiting for: a pair of boots for her little girl Keirsten.

"She always gets a pair of boots for Christmas and I found them extremely cheap online," said McCoig.

She says she made sure to order the boots by December 7, that way the gift could be under the Christmas tree. The problem is they weren't, and McCoig blames UPS.

"It had gotten to Knoxville and they didn't have room for a shoe box at their warehouse, on a truck, or anything like that. So they just returned it back to California," said McCoig.

But there's a reason for the backlog that has hit customers across the country. UPS is saying the delay was caused by the overwhelming volume of air packages, a demand much greater than the company forecasted.

To help, for the first time ever, workers came in on Christmas to sort at the UPS International hub in Louisville, Kentucky. That way, deliveries and pick-ups would be possible Thursday and Friday.

Here's what some of our viewers had to say on the WATE 6 News Facebook page:

"We got our last gift from UPS at 6 p.m. on Christmas Eve, delivered just in time as promised," commented by Debbie Bailey Phillips.

"Who ever guaranteed the delivery should never guarantee it if it won't be done," commented  by Kathy Davis.

"I had my lately ordered gift delivered around 5 on Christmas Eve with a smile," Louann Childress commented.

For McCoig, she says it's just frustrating. "We just have no clue when it'll be here. I mean there's nothing that we can do because calling and complaining is not going to change anything. So we just have to sit and wait," she said.

We also checked with FedEx, and the company says that during this holiday season, they experienced no major service disruptions the week before Christmas, despite the increased volume. FedEx says they hired more than 20,000 seasonal workers this year.

These delays look especially bad for online retailers like Amazon that promised customers their orders would arrive by Christmas. Now Amazon is trying to make amends. The retail giant emailed those affected, citing "Failure in the UPS transportation network." They pledged to refund shipping costs and provide $20 gift cards to some shoppers.


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