Experts offer advice on heating homes safely during deep freeze

Experts offer advice on heating homes safely during deep freeze

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The technicians at Pioneer Heating and Air said Monday they have seen a surge in calls over the last 72 hours. The technicians at Pioneer Heating and Air said Monday they have seen a surge in calls over the last 72 hours.
"It's important to get to those quickly. If we have customers without heat, they're uncomfortable. A lot of them are elderly or people with children and they need to stay warm," explained technician Chris Bowers. "It's important to get to those quickly. If we have customers without heat, they're uncomfortable. A lot of them are elderly or people with children and they need to stay warm," explained technician Chris Bowers.
With temperatures below freezing, Pioneer Heating and Air expects to make up to 100 house calls by Tuesday. With temperatures below freezing, Pioneer Heating and Air expects to make up to 100 house calls by Tuesday.
"Whether it's a space heater, a wall heater or a fire, make sure you have a three foot radius from any items that might be combustible," KFD spokesperson D.J. Corcoran explained. "Whether it's a space heater, a wall heater or a fire, make sure you have a three foot radius from any items that might be combustible," KFD spokesperson D.J. Corcoran explained.

By ALEXIS ZOTOS
6 News Reporter

KNOXVILLE (WATE) - With temperatures dropping into the single digits, not having heat can be a dangerous situation. However, heating your home incorrectly can also lead to disastrous consequences.

According to the National Fire Protection Association, heating equipment accounts for 14 percent of home fires.

The technicians at Pioneer Heating and Air said Monday they have seen a surge in calls over the last 72 hours.

"It's important to get to those quickly. If we have customers without heat, they're uncomfortable. A lot of them are elderly or people with children and they need to stay warm," explained technician Chris Bowers.

With temperatures below freezing, Pioneer Heating and Air expects to make up to 100 house calls by Tuesday.

"It's mostly heat pump calls. Up until this point, the heat pump is running and it gets below 35 degrees, it turns out their emergency heat hasn't even been running at all this season," said Bowers, referring to one heat call in particular on Monday.

When the heat goes out, many customers look to other methods to stay warm.

"Unfortunately, heat and air units usually find the worst time to go out: either the hottest time of year or the coldest time of year. And when that happens, people depend on secondary means of heating," explained Knoxville Fire Department spokesperson DJ Corcoran.

Heating devices like space heaters and kerosene heaters are a major cause of fires during this time of year.

"Whether it's a space heater, a wall heater or a fire, make sure you have a three foot radius from any items that might be combustible," Corcoran explained.

Corcoran also warns people of the dangers of using an extension cord with a space heater. He also reminds people to have proper ventilation when using a kerosene heater to prevent carbon monoxide poisoning.

Chris Bowers reminds his customers of these tips as well while they wait for the heat to come back on.

"We don't want any house fires or anything like that, we want to be able to come to your house and get you going," Bowers explained.

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