Knoxville heating companies get rush of calls for frozen pipes

Knoxville heating companies get rush of calls for frozen pipes

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Local heating and plumbing companies said they have been jam-packed with calls for frozen and burst pipes because of the record low temperatures. Local heating and plumbing companies said they have been jam-packed with calls for frozen and burst pipes because of the record low temperatures.
"Our phones were ringing off the hook this morning and we're doing our best to get to every one of them," HEP plumbing manager William Ledbetter said. "Our phones were ringing off the hook this morning and we're doing our best to get to every one of them," HEP plumbing manager William Ledbetter said.
Ledbetter said in order to avoid having frozen or burst pipes, you will want to follow preventative measures. But if your pipe is already frozen, he said you'll have to call a plumber. Ledbetter said in order to avoid having frozen or burst pipes, you will want to follow preventative measures. But if your pipe is already frozen, he said you'll have to call a plumber.

By SAMANTHA MANNING
6 News Reporter

KNOXVILLE (WATE) - Local heating and plumbing companies said they have been jam-packed with calls for frozen and burst pipes because of the record low temperatures.

"Our phones were ringing off the hook this morning and we're doing our best to get to every one of them," HEP plumbing manager William Ledbetter said.

Ledbetter said HEP had 49 calls scheduled just for plumbing related issues and dozens of others for heating problems.

6 News caught up with HEP during a call to a West Knoxville home for a burst pipe.

"The HVAC unit froze up and ice has collected on the lines," Ledbetter said. "What you want to do is turn your HVAC unit off to allow it to thaw. That way, when we get out here we can actually work on the unit. We can't work on it while it's frozen up."

Ledbetter said in order to avoid having frozen or burst pipes, you will want to follow preventative measures. But if your pipe is already frozen, he said you'll have to call a plumber.

"Once it's frozen, it's a little too late, but a little preventive maintenance can help," Ledbetter said. "You can leave your faucets dripping. Any plumbing that's on an exterior wall like a kitchen, for example, you can leave the cabinet doors open so a little bit of heat can get in and prevent freezing."

Ledbetter said HEP also offers a preventative maintenance program where technicians come out to your home during the spring and fall to perform tune-ups to prevent winter-related problems.

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