Newport woman says mobile home was damaged during move

Newport woman says mobile home was damaged during move

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Irene Gilland says damage to the double-wide apparently happened when it was being delivered and set up at her home in Newport. Irene Gilland says damage to the double-wide apparently happened when it was being delivered and set up at her home in Newport.
Gilland said when she had the 68-feet-long home moved to her property in November, the front porch was supposed to be set up in front of the door, but it has never been delivered. Gilland said when she had the 68-feet-long home moved to her property in November, the front porch was supposed to be set up in front of the door, but it has never been delivered.
She signed her contract in mid-November. The cost to move the home was just over $5,000. She handed over $4,500 up front, which is more than 85 percent. She signed her contract in mid-November. The cost to move the home was just over $5,000. She handed over $4,500 up front, which is more than 85 percent.

By DON DARE
6 On Your Side Consumer Investigator

NEWPORT (WATE) - It's been a troubling three months for a woman in Newport as she as fought with the company that moved her double-wide mobile home. She says the home has been ruined.

Irene Gilland says damage to the double-wide apparently happened when it was being delivered and set up at her home in Newport.

"He just punched a hole there. He just destroyed the whole trailer, just destroyed the trailer," she said.

Gilland said when she had the 68-feet-long home moved to her property in November, the front porch was supposed to be set up in front of the door, but it has never been delivered.

She hired Swann's Mobile Home Service in White Pine to transport the double-wide to Cocke County.

The heavy axles and tires used for the move were left for Irene to deal with.

The other end of the home has been damaged too, but the mover told her why.

"He said that's why [the siding] is not on here because it was rotten and it fell off," explained Gilland.

She disagrees and showed us how the siding is sturdy.

For five years, the double-wide had been in the back lot at Wheels Auto Sales in South Knoxville.

One of the managers, Al Alku, pointed to where the trailer had been setting. Behind the lot, we found the big wooden front porch that had never been delivered.

"They are supposed to come back and pick up the porch, yes," said Alku.

We then described the look of the trailer to Alku and how it's been damaged. He said the trailer looked fine when it was on his lot, and that was why Gilland liked it.

Payment for moving a mobile home is different than hiring a moving van to transport furniture.   Big van line companies collect their money when they deliver your furnishings. You give them a certified check, and they take your belongings off the truck. However, several local mobile movers told 6 On Your Side that they collect from 50 to 60 percent of their money up front. The rest is collected when the job is done and the customer is happy.

It didn't turn out that way for Irene Gilland.

She signed her contract in mid-November. The cost to move the home was just over $5,000.

She handed over $4,500 up front, which is more than 85 percent.

There is no reference to full payment before delivery in the contract.

Wanting to hear the owner's side of the story, we went to Swann's Mobile Home Service in White Pine, but no one was there.

On the phone, Sam Swann told us full payment was due upfront and he won't do any more work until he's paid in full.

Swann said he'll have to check her contract again when we told him there is no such wording in the papers.

Gilland says it's likely she'll have to take Swann to court to get him to make repairs and finish the job.

Sam Swann called 6 On Your Side late Wednesday and we talked a second time.

He said he would "do anything to take care of Mrs. Gilland, but she won't let me."

Swann says he's never left a job unfinished before and would like to work it out with Gilland.

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