Customers see spike in KUB bills from cold snaps in January

Customers see spike in KUB bills from cold snaps in January

Posted:
"If I'd known it would be that high, I would have suggested buying a smaller house," said Shannon Farabow, a North Knoxville resident. "If I'd known it would be that high, I would have suggested buying a smaller house," said Shannon Farabow, a North Knoxville resident.
"Just from the first cold snap alone, we were seeing bills of 30 to 50 percent for the previous month's bills for those customers," said Mike Allison, customer service supervisor for KUB. "Just from the first cold snap alone, we were seeing bills of 30 to 50 percent for the previous month's bills for those customers," said Mike Allison, customer service supervisor for KUB.
Not every KUB customer is outraged. South Knoxville resident Emma Huskey says she was thrilled to only have a $383 monthly utility bill. Not every KUB customer is outraged. South Knoxville resident Emma Huskey says she was thrilled to only have a $383 monthly utility bill.

By MIKE KRAFCIK
6 News Reporter

KNOXVILLE (WATE) - Before too long, many in East Tennessee are finding out the price of keeping your home warm in these near-zero temperatures.  

Many Knoxville Utilities Board customers are starting to receive their latest monthly utility bill which for many, included last Friday's cold snap and the others that happened earlier this month.  

For some, it was "sticker shock" upon seeing how much they owe.  

"If I'd known it would be that high, I would have suggested buying a smaller house," said Shannon Farabow, a North Knoxville resident.  

Farabow just received her latest KUB bill for the most recent month, which totaled out to $453.00, which is much higher than she is used to paying during the winter.  

Farabow said she even dramatically cut back her energy use at her Fourth and Gill home, but it still didn't help. She says she's astonished by the high utility costs in East Tennessee.  

"I lived in Nebraska for 20 years and our utility bills never even compared to anything like this, and it's hotter in the summer and colder in the winter," Farabow said.  

Farabow isn't the only one paying higher prices. KUB anticipates its customers' bills could increase by as much as 50 percent by the end of this month.  

Friday's cold snap resulted in the highest peak demand for power in TVA's history.  

KUB says it's also experienced record breaking single day power and natural gas demand recently, which are costs that are passed off to the customer.  

"Just from the first cold snap alone, we were seeing bills of 30 to 50 percent for the previous month's bills for those customers," said Mike Allison, customer service supervisor for KUB.

Not every KUB customer is outraged. South Knoxville resident Emma Huskey says she was thrilled to only have a $383 monthly utility bill.  

Huskey was expecting to pay around $600.  

"I started screaming for my son, so I can tell him what it was. I really thought it would be $600, it was only $60 more than the month before," said Huskey.    

Shannon Farabow says she's going to seek assistance through KUB's Project Help.

The campaign raises money to help needy families keep the heat on as the temperatures drop. KUB  is asking  its customers and community for help in donating money toward the campaign.

Donations can be made at Food City or Home Federal Bank. So far, the campaign has received around $20,000 in donations.

Powered by WorldNow

1306 N. Broadway NE Knoxville,
Tennessee 37917

Telephone: 865.637.NEWS(6397)
Fax: 865.525.4091
Email: newsroom@wate.com

Can’t find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Young Broadcasting of Knoxville, Inc. A Media General Company.