Renters at S. Knoxville apartments say there's been no hot water

Renters at South Knoxville apartment complex say there's been no hot water for months

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Renters at  Southwood Apartments say enough is enough. They say they've been without hot water for almost two months now, causing some to pack up and move out. Renters at Southwood Apartments say enough is enough. They say they've been without hot water for almost two months now, causing some to pack up and move out.
The problem is no running hot water. Renters showed us when they turn the faucet, nothing comes out. The problem is no running hot water. Renters showed us when they turn the faucet, nothing comes out.
Plumbers were out Thursday repairing the water heater connected to Building C. Plumbers were out Thursday repairing the water heater connected to Building C.

By LAURA HALM
6 News Reporter

KNOXVILLE (WATE) - Renters at a South Knoxville apartment complex say enough is enough. They say they've been without hot water for almost two months now, causing some to pack up and move out.

The renters in Building C at Southwood Apartments off Sevier Avenue asked 6 News to look into the problem.

We reached out to apartment management to see what's been causing the holdup and why these renters have had to go without hot water. So far, we haven't gotten any answers.

Residents say they've received letter after letter promising a fix to the plumbing problems plaguing Building C.

"We keep getting told we're going to get it. We're going to get it, We're going to get it," said resident Ralph Martin.

The problem is no running hot water. Renters showed us when they turn the faucet, nothing comes out.

"It really has been bad," said resident Marcia Johnson.

Martin says they haven't had hot water since a fire on December 11. Residents say it damaged a hot water heater connected to both buildings.

"We were told once that building was cleaned up, they could get water back to us," said Martin.

Problems like weather and water leaks noted in letters from management have caused a delay by almost two months. Plumbers were out Thursday repairing the water heater connected to Building C.

"My problem was trying to keep things sterilized for her eating," said Martin, about his 13-month old granddaughter.

The landlord has given affected residents keys to other units so that they have access to a hot shower or working toilet.

"What I'm doing is taking the water and boiling it to wash up," added Johnson.

Knoxville's Codes Enforcement was alerted to these problems on Monday and spoke with management, because this is a violation of the International Property Maintenance Code. The city says if the hot water heater isn't repaired by this coming Monday, the city will take action.

Some residents say this fix is way too late and they're moving.

"My concern, honestly, is the people left here. I know that there's some people here that cannot afford to move. They can't they're stuck and I don't know how to help them," said Martin.

6 News contacted Codes Enforcement and learned they were also at Southwood Apartment Complex on January 22. In that case, the issue was leaking frozen pipes and ceiling repairs needed in several units.

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