Knox County residents concerned over possible Comcast scam

Knox County residents concerned over possible Comcast scam

Posted:
Officials with the Knox County Sheriff's Office said Wednesday that they don't have any reports of any scam involving Comcast. Officials with the Knox County Sheriff's Office said Wednesday that they don't have any reports of any scam involving Comcast.
"I called Comcast today and told them. They wanted to know if someone had a vendetta against me. They wouldn't do anything," Deborah Lebby said. "I called Comcast today and told them. They wanted to know if someone had a vendetta against me. They wouldn't do anything," Deborah Lebby said.

By KAYLA STRAYER
6 News Reporter

KNOXVILLE (WATE) - Knox County residents are raising concerns over a possible scam involving the Comcast Corporation, an Internet, phone and cable provider.

6 News looked into this after several people contacted us saying they've been getting repeated calls from someone claiming they are with a Comcast collection agency and then demanding credit card information.

The customers say what worries them the most is that the person calling them somehow knows their account information. 

Deborah Lebby says for the last month she's been getting up to seven calls a day from various numbers, all starting with 865-622.

"I'm never home to answer them," Lebby said.

When she calls them back, no one answers and she isn't able to leave a message. She also says someone called Comcast this week, claiming to be her, and told the company to shut off her service, which they did.

She says she's been a customer for about 40 years, but she's now looking for a different provider.

"I called Comcast today and told them. They wanted to know if someone had a vendetta against me. They wouldn't do anything," Lebby said.

Kenny Higgins also reached out to us on our 6 News Facebook page, saying he's been getting the same type of repeated calls.

"They come off formal at first and supply you with numbers that match your current bill, but then rude and demanding saying they are a collections agency, even threatening people with jail," Higgins wrote.

Comcast employee Alex Horwitz issued a statement to 6 News Thursday saying the calls came from a collection agency Comcast is employing. He says he has asked collections leadership to reach out to the agency to ensure this does not happen again.

"So at this time, there's nothing to suggest that this is a scam or security breach, which is the main message I wanted to convey," he said in the message.

Officials with the Knox County Sheriff's Office said Wednesday that they don't have any reports of any scam involving Comcast.

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