Ole Ben Franklin Motors misplaces veteran's tax information

Ole Ben Franklin Motors misplaces veteran's tax information

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John Napier tells Don Dare about his experience with Old Ben Franklin Motors John Napier tells Don Dare about his experience with Old Ben Franklin Motors
Ole Ben Franklin Motors misplaced Knoxville man's tax information Ole Ben Franklin Motors misplaced Knoxville man's tax information
The Mercedes Benz that John Napier purchased The Mercedes Benz that John Napier purchased
Ladd Brown explains taxmax.com works well processing tax return based down payments for his customers. Ladd Brown explains taxmax.com works well processing tax return based down payments for his customers.

By DON DARE
6 On Your Side Consumer Investigator

A Knoxville man returned a purchased car to an auto dealer but the dealer failed to return the man's tax return information.

Some used car dealers get auto buyers onto their lots with the enticement of using their tax return money as a down payment. John Napier, an Iraq war veteran, used his refund that way at Ole Ben Franklin Motors, but his loan was turned down, then unfortunately, his tax information was misplaced.

Napier said he couldn't have been happier with the 2001 Mercedes Benz he bought in February at Ole Ben Franklin Motors on Kingston Pike. He purchased the car for $10,200 but his credit was shaky due to having previously purchased some cars he couldn't afford. Those cars were repossessed.

Napier told the dealer that he had credit problems but was told not to worry. The down payment was $2,200 according to the sales agreement. In February when he bought the car, Ole Ben Franklin Motors encouraged customers to bring in their w-2's forms as a form of down payment. Napier was due a $1000 refund from the IRS, he gave the dealer three w-2 forms, from different jobs, toward his down payment.

Napier states that the sales representative at the dealer would submit his tax return but they didn't do it while you while he was there.

Napier drove the car for about two weeks but was contacted by his sales representative from Ole Ben Franklin Motors that his financing didn't go through so he returned the car

Napier received all the cash that he had put down on the car but didn't get any of his taxes back. The dealer told Napier that his tax return had not been filed and they asked him to wait a few days so they could look for his forms.

Napier called them again, but the dealer claimed they didn't know where they were and that they may have gotten thrown away.

Ladd Brown, a used car salesman in South Knoxville, told 6 News that he pays for a service called taxmax.com, a service that allows his customers to bring in their w-2 forms and use their return as a down payment toward a car. Brown claims the process only takes about five minutes and is very accurate. Brown says by law he has to protect customers tax information while it's at the office. With this service Brown can either print a check immediately or have it drafted into his account which takes about 3 to 4 days.

6 News went to Ole Ben Franklin Motors wanting to get some answers regarding Napier's misplaced tax forms. We spoke with owner Mike Mencer and told him that Napier got his money back after the financing fell through but when he returned, his w-2's were missing. Mencer said that should not have happened and it worries him and he ordered his staff to check again.

Within an hour, the papers were tracked down. They had been locked up in the businesses archives vault, next to the sales office. Someone had filed them away and forgotten about them. Napier is pleased and has filed his return.

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