Knoxville woman says moving company double charged, stole jewelr

Knoxville woman says moving company double charged, stole jewelry

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Donna Schiding and her husband moved on Saturday, April 26 into a West Knoxville condo Donna Schiding and her husband moved on Saturday, April 26 into a West Knoxville condo
They hired All My Sons to transport their belongings across town. They hired All My Sons to transport their belongings across town.
Donna Schiding says the company charged her twice and tried to charge her a third time. Donna Schiding says the company charged her twice and tried to charge her a third time.
Donna Schiding says the movers also stole some of her jewelry. Donna Schiding says the movers also stole some of her jewelry.
By DON DARE
6 On Your Side Consumer Investigator

KNOXVILLE (WATE) - Spring and summer are the times of the year when business for moving companies get in full swing, as families pull up stakes. A Knoxville couple who recently moved across town had a disturbing experience. Presently, detectives are involved in the case.

All My Sons moves hundreds of families every year with no problems, we're told by management, but things didn't go right a few weeks ago for the Schiding family.

Donna Schiding and her husband moved on Saturday, April 26 into a West Knoxville condo. They hired All My Sons to transport their belongings across town.

The company gave Schiding a pamphlet of moving information, which included a moving check list, what can be expected on the day of the move and referral letters. She was impressed.

"The guy that come out told us exactly how much it was going to be. He looked at, item by item," Schiding said.

The debit card slip given to her by All My Sons shows $663 charged for the move, but her bank statement is different.

"As soon as they left, my husband checked the bank account.  So we had two charges for $662.99 that hit the bank account immediately, back to back," Schiding said. "This is the one charge we got debited for $662.99. They put it through a second time on the same day. We called right away. They had no explanation for it other than the fact it would be returned and credited to us in one to two business days."

The money was not returned. The next day, April 27, the manager at Schiding's bank sent a note saying their account was overdrawn. Schiding said she was told that All My Sons had tried to debit her account a third time.

"If there had been money in our account, the bank probably would have paid it for the third time," said Schiding.

The ordeal left her with $324 in overdraft fees that All My Sons said they would not cover.

Schiding says her bank covered the overdraft payment, but the story is not over yet.

Schiding began to cry when she told us that a few hours after her jewelry box was moved into her bedroom by All My Sons, she discovered some jewelry was missing, despite the case being secured.

"I was apprehensive about them moving the jewelry box. They told us they do it all the time. It's a big jewelry box. They said they do this all the time," she said. "They said they'd tape it up, it would be safe. I even said I didn't want them to move it."

Schiding says she knows exactly where in the drawer the missing 18-karat gold pendant had been placed. Schiding filed a police report with the Knox County Sheriff's Office for the missing gold necklace

A detective told 6 On Your Side it is investigating a second case of missing jewelry involving All My Sons moving company.

The manager at All My Sons, Jenson Weir, said he is unaware of the allegations and police report filed by Schiding. However, Weir says he is aware of the other investigation and has temporarily suspended two employees involved in that move.

As for the double charges, Weir says someone accidentally hit the process payment button twice. It was a mistake, he says, and Schiding's account was credited. He declined our request to speak to us on camera.

"This is the first time in all of our moves that we actually hired a moving company," Schiding said.

Realtors say when moving, keep valuable items with you at all times, and think twice before relinquishing them to a moving company. Consider keeping by your side possessions like valuable jewelry, birth certificates, photos, laptops, sentimental, one of a kind or irreplaceable items.  

All My Sons says it has apologized to the Schidings and credited their account the day following the move. All My Sons also says the men who moved the couple's belongings are temporarily suspended until the sheriff's investigations are complete.

The company says they "move hundreds of people a year and our customers are our highest priority."

Schiding says she has filed complaints with the U.S. Department of Transportation, the Federal Motor Carrier Safety Administration, and the Tennessee Consumer Affairs Office.
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