LCUB warning customers about scam phone calls

LCUB warning customers about scam phone calls

Posted:
LENOIR CITY (WATE) - The Lenoir City Utilities Board is warning its customers not to fall for a scam after a customer was asked for personal information over the phone by someone who claimed to work for the utility.

LCUB says it learned of at least one incident that happened over the weekend. The customer was convinced that they needed to provide credit card information over the phone in order to avoid electric service interruption.

The caller identified him or herself as a LCUB customer service representative and gave a fake badge number. The caller also provided other information about the customer, including address and previous addresses, in an attempt to make the customer think the caller was a legitimate LCUB employee.

LCUB says its employees will never contact customers over the phone in regard to a late payment or pending service interruption. LCUB uses only mailings to alert customers to past due accounts and brightly colored door tags to warn customers of pending service interruptions.

The utility says if you receive a call from someone about a past due account, do not provide any personal credit card or financial information. Instead call LCUB's main number at (865) 986-6591.

If you think you may have been a victim of this scam and can provide helpful information, call LCUB's Office of Safety and Risk Management at (865) 988-0739.

Customers may also contact LCUB at its website.
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