Gym members say pool closure should allow refunds, contract canc

Gym members say pool closure should allow refunds, contract cancellation

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The Court South on Alcoa Highway had to shut its outdoor pool area, known as "the beach," after a filter in the pool burst, affecting the pool and its surrounding area. The Court South on Alcoa Highway had to shut its outdoor pool area, known as "the beach," after a filter in the pool burst, affecting the pool and its surrounding area.
Some members at the fitness center said the beach is one of the biggest selling points for the gym and a big part of the reason they joined. Some members at the fitness center said the beach is one of the biggest selling points for the gym and a big part of the reason they joined.
By SAMANTHA MANNING
6 News Reporter

KNOXVILLE (WATE) - Some members of a South Knoxville fitness club said they are not getting what they paid for following the closure of an outdoor pool.

The Court South on Alcoa Highway had to shut its outdoor pool area, known as "the beach," after a filter in the pool burst, affecting the pool and its surrounding area.

Some members at the fitness center said the beach is one of the biggest selling points for the gym and a big part of the reason they joined.

“That's really what they pride themselves on,” Court South member Nick Cross said. “That's what a lot of people go to in the summer. There are nice volleyball courts."

"They've got awesome opportunity to do some pickup games back there and things like that,” Court South member Patrick Sherer said. “Shutting that down has really ruined that for a lot of people."

Cross and Sherer both have gym memberships at the fitness center and as part of that plan, they would normally have access to the beach.

“It's extremely frustrating,” Sherer said. “You pay $30 a month for a membership of a club and you want to be able to use every aspect you can."

In February, the indoor pool at the gym closed after a woman driving drunk slammed into the building.

Some gym members said now that the outdoor pool is closed, too, they are hoping for a refund or a way out of their contracts.

“I've asked to even pay the cancellation fee that they normally use if you move outside of their affiliate network range and they won't even let me do that," Sherer said.

6 News talked to the president of Court South, Lee Sloan, to find out what’s being done to accommodate customers.

Sloan said more than 100 customers with pool memberships did get a refund or has had their memberships canceled but for people with gym memberships like Cross and Sherer, their contracts remain unchanged.

Sloan said members can use pools at four of the other locations.

"I realize some of this stuff has been out of their control but I feel like they should give an option to these people," Cross said.

Sloan said the club is planning to renovate its facility including repairing the pools.

“We do value our members, Sloan said. “We do value this location. Ever since we had the incident of the person driving through the building and land in the pool and destroy it, we’ve been working with the insurance and we’ve come to the point where we’ve almost got it resolved. Once it is resolved, we’re looking at renovating the whole South Club altogether.”

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