Dispute over pool repair leaves West Knox County neighborhood ki

Dispute over pool repair leaves West Knox County neighborhood kids without a place to swim

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People living in a West Knox County neighborhood paid more than $14,000 to have their community pool renovated and they still can't use it. People living in a West Knox County neighborhood paid more than $14,000 to have their community pool renovated and they still can't use it.
The pool developed major problems just a few months after getting an overhaul, but the pool company says they did everything right. The pool developed major problems just a few months after getting an overhaul, but the pool company says they did everything right.
It's completely unsafe for swimmers. There are huge pieces of plaster that have come loose from the bottom. It's completely unsafe for swimmers. There are huge pieces of plaster that have come loose from the bottom.

By JILL MCNEAL
6 News Anchor/Reporter

KNOXVILLE (WATE) - People living in a West Knox County neighborhood paid more than $14,000 to have their community pool renovated and they still can't use it. 

The pool developed major problems just a few months after getting an overhaul, but the pool company says they did everything right. It's completely unsafe for swimmers. There are huge pieces of plaster that have come loose from the bottom.

The baby pool is the same way. We're nearly a month into summer break, temperatures are near 90 degrees. but the kids in the Highlands of Northshore subdivision can't cool off in their neighborhood pool. Homeowner's association board member Jodi Leary says they first noticed the problems on the last day of school. 

"My kids were in the pool right after the bus dropped them off. They came out saying there's something sharp cutting their feet on the pool," Leary said. They called the business who had just resurfaced the pool in March.

"This is the first case where we've ever seen a large section of a pool come up," said Pro Pools owner Jason Rennich. 

He says an analysis showed the problem was with the pool's original plaster job, not their refinishing.

"The responsibility for the failure has nothing to do with the workmanship or the material," he said.

Still, he offered to redo the bottom of the pools at his own cost, as long as the homeowner's association would pay $2,500 for him to remove the original plaster, the source of the problem.

"By June 9 or so they could have been swimming," he said.

Board members say they're willing to pay the extra money, but they want the sides of the pools redone too, just in case. and a clause taken out of the new contract that bars them from suing Pro Pools in the future.

"Everybody has paid a lot of money to use this pool. We just want our pool fixed,"

Negotiations are basically at a stand-still right now. The neighborhood has looked at hiring another company to fix the pool, but that means a lot more money they don't have right now. They'd have to collect a couple hundred dollars extra from each of their members. Plus, most pool companies are very busy this time of year, so it could be the end of summer before they were actually able to use their pool.

Again, Pro Pools says the problem isn't their fault, and they've made the best offer they can to fix it.

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