Loan company clears account for Morristown dentist's patient

Loan company clears account for another Morristown dentist's patient

Kathleen Evans's account of more than $4,500 was finally zeroed out. Kathleen Evans's account of more than $4,500 was finally zeroed out.
Dr. Paul Muscari Dr. Paul Muscari

6 On Your Side Reporter

MORRISTOWN (WATE) -- A sixth patient of a Morristown dentist, who was billed for work never completed, won't be paying any more money.   

Care Credit, the national company that lends money for dental and medical care, has zeroed the balance for Kathleen Evans.

Kathleen, who was a patient of Dr. Paul Muscari, can't even eat soft canned food. She has no lower teeth, despite costly implants that were removed because they hurt her.

Muscari made upper dentures and implants for Kathleen. But last spring she showed 6 On Your Side how they didn't fit. They were too big.

Muscari apparently told the national loan company, Care Credit, that Kathleen stopped working in good faith with him.

Kathleen told 6 On Your side last spring and again in the summer that she tried to work with him.

Care Credit apparently now believes her. "Per your request, your account was closed on November the 26th, 2007," she reads from a letter she received recently.

That's exactly what Kathleen had hoped to hear from Care Credit.

In October, Kathleen's balance to the company was nearly $4,500, after borrowing $7,000. But in November, the balance was erased.

"Dr. Muscari initially did what work on your mouth?" 6 On Your Side asks.

"He put the screws in first. Three of them come out. He promised to take the other three out because they had set up infection. I went down there four or five times. He never did take them out," Kathleen says.

In October 2006, Kathleen had a second dentist remove the implants. A short time later, she returned to Muscari's office for false teeth.

"And these are the ones he made me at first. They didn't fit. He never finished my teeth. He took the impression but he never finished them. He never made them," Kathleen says. Even though he repeatedly said, "He would."

In April, Kathleen showed 6 On Your Side a letter in which Care Credit rejected her dispute. The letter claimed she hadn't cooperated with Muscari.

In August, 6 On Your Side spoke with Kathleen again. She showed us dates when she had set up appointments with Muscari.

"I went down there. He took an impression. Twice I went down there. Then, once I went, he had some teeth made in wax, put them in and said I've got to send these back because the bite is off. He never fooled with me no more," Kathleen says. 

6 On Your Side sent our stories and documentation about Kathleen to Care Credit and reminded the company about five of its other customers, all patients of Dr. Muscari, whose accounts were cleared after we reported questionable billing practices.

Now, Kathleen no longer owes any money either. "I think it's good, good."

6 On Your Side called Dr. Paul Muscari for a comment about this story. He hasn't returned our call and neither has anyone from his office.

When 6 On Your Side started our investigation in February into the Care Credit disputes, Muscari commented briefly, claiming he had done his work but blamed his patients for not fulfilling their end of the bargain.

Over the last 11 months, Care Credit investigated each dispute thoroughly, at first siding with the dentist, then with their customers.

In June, Care Credit wrote to 6 On Your Side, saying it no longer provides Muscari with a merchant account.

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