KNOXVILLE (WATE) – Tickets for Dolly Parton’s concert in Pigeon Forge went on sale for Dollywood season passholders Wednesday. However, many fans encountered problems when trying to buy tickets.

Dollywood received many complaints on social media for the November 15 concert. Some fans said when trying to purchase tickets on Dollywood’s website, an error message appeared. Others had a long wait time when calling the ticket hotline.

WATE 6 On Your Side reached out to Dollywood. A spokesperson stated, “We are at our system capacity for calls. We are extending hours to handle calls until 8 p.m. EST.” Dollywood is telling passholders to visit for tickets. A season pass ID number will be required during the time of purchase. for Dolly Parton’s Pigeon Forge concert to go on sale June 15