KNOXVILLE, Tenn. (WATE) — Knoxville Utilities Board announced that the company’s automated phone service provider has been restored after experiencing technical difficulties.

KUB’s customer service phone line 865-524-2911 is once again operational. Services were restored late Friday, more than a day after the outage began.

If customers need to speak with a customer service representative they can reach KUB at the following numbers:

During Regular Business Hours (Monday-Friday, 7 a.m.-6 p.m.)
General Customer Service Issues:
865-583-5437

Natural Gas Emergencies
865-583-5438

Fiber Customer Service
865-583-5439

Fiber Technical Service
865-583-5440

After Hours Utility Emergencies
Natural Gas Emergencies:
865-583-5438

Electric, Water, and Wastewater Emergencies
865-583-5441

Fiber Technical Service
865-583-5440

KUB’s online services at kub.org and on the mobile app remain available for customers to manage their accounts, make payments, report outages and other KUB-related information.