Samsung issues formal recall for Galaxy Note 7 phones


KNOXVILLE (WATE) – Samsung has now issued a formal recall for about 1 million Samsung Galaxy Note 7 smartphones after nearly 100 reports of batteries that overheated causing burns and property damage.

The recall involves phones sold before September 15 with a 5.7 inch screen and in the colors black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back.

To determine if your phone has been recalled, you can entered the IMEI number from the back of the phone at Samsung’s website or by calling Samsung toll-free at (844) 365-6197.Previous story:Samsung Galaxy Note 7 users should immediately stop using device, U.S. Consumer Product Safety Commission says

Samsung has received 92 reports of batteries overheating, including 26 reports of burns and 55 reports of property damage including fires in cars and a garage.More online: Check your phone to see if it’s recalled

Anyone with a recalled phone should stop using it immediately and contact your wireless carrier, retail outlet or to receive a new Galaxy Note 7 free of charge with a different battery, a refund, or a new replacement device.

Customers who exchange a Note 7 will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit.

Last week, the Consumer Product Safety Commission advised anyone with a Galaxy Note 7 to stop using it. The Federal Aviation Administration also said that because of recent fire reports involving the smartphone, passengers shouldn’t use or charge one or stow one in checked baggage.

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