A Taco Bell employee is out of a job after he appeared to refuse service to a customer who is deaf.
Becky Rosemont Burch posted a now-viral video that shows her 25-year-old son Brandon Washburn trying to use his cell phone to communicate with employees and place an order at a drive-thru in Kettering, Ohio.
“It’s against company policy,” one worker said, shaking his head, before closing the drive-thru window and walking away. He later threatened to call 911.
Rosemont Burch said her son always writes his order on his phone.
“He has done this many times before at other restaurants, and has never had a problem,” she said.
“He didn’t understand what the problem was,” Burch said about her son, adding that he “knew he was being discriminated against.”
“There were several people you could see in the video, and no one tried to help,” she said.
Taco Bell said in a statement to NBC News that the worker in the video “no longer works for their organization.”
“Taco Bell has a fundamental policy to respect all of our customers and employees, and we are committed to maintaining an environment free of discrimination or harassment,” the company said.
The company said all other employees at the Kettering location will be retrained on their policies, according to NBC News.