KNOXVILLE, Tenn. (WATE) — East Tennessee Children’s Hospital said it is too early to tell if any personal information was compromised or what the origin of a cybersecurity issue that took place Sunday, March 13.
In a statement sent Monday from Matthew Shaffer, the president and CEO of ETCH, said, “maintaining the safety and security of our patients and their care is our top priority. We are still able to care for our patients. Our cyber forensics teams and outside agencies are doing everything possible to minimize any disruption.”
On Tuesday, Schaefer released another statement about the hospital’s response to the issue:
“East Tennessee Children’s Hospital (ETCH) continues to care for our patients as we address the ongoing information technology issue. We have processes to ensure we can safely and effectively care for our patients in these circumstances. We want our community to know that if a child needs our services, do not delay care as we are able to treat any child who needs our expert care.
While the response to the I.T. issue remains active and ongoing, our cyber forensics teams and outside agencies are doing everything possible to minimize any disruptions. We would like to thank the community for trusting us with the healthcare of our children and thank our team, whose dedication is unparalleled in this region. Thank you for your patience, understanding and partnership. We will provide updated information as it is available.”
The hospital urged anyone whose child had an outpatient test, appointment or procedure scheduled for Tuesday to call 865-541-8003 to confirm their appointment. According to the hospital’s Facebook page, this is specifically for the downtown campus. It is unclear if this is related to the issue.
This is a developing story. Download the WATE 6 News app to get updates sent to your phone.