List: Local first responder agencies experiencing issues with phones

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TENNESSEE (WATE) — Multiple East Tennessee first responder agencies have reported having issues with their phones and/or 911 system.

  • Knox County e911 reporting phone issues due to unexpected outages
    • The local service said Knox County residents are asked to call 865-215-1179 in the event a 911 does not get through.
  • University of Tennessee Police Department
    • UTPD’s main phone lines are down. Our Nashville-based service provider is experiencing an outage. The campus community can still reach UTPD via the back up number 865-525-1221 or the @livesafe app. Download:
  • Cumberland County Sheriff’s Office reports AT&T outage causing issues with calling 911 in the county
    • If you have an emergency, dial 931-484-6176.
  • Pigeon Forge Police Department
    • If you try to call 911 in Pigeon Forge and cannot get through, please call (865)453-9063.
  • Roane County – Office of Emergency Services & Homeland Security
    • Internet and non-emergency phone lines at the Roane County 911 Center are down. 911 lines are still operational. If you have an emergency and try to reach them and experience any delay keep trying and you will get through.
  • Jefferson County Emergency Services
    • AT&T is reporting several issues connecting 911 calls. If you have issues calling 911 please call are administrative lines at 865-475-6855.
  • Blount County 911
    • If you try to call 911 in Blount Co. you possibly could experience a problem getting through due to some connection issues. Please contact the non-emergency number at 865-983-3620. Other 911 centers across Tennessee and Kentucky have been experiencing the problem as well. They are working on trying to resolve the issue.
  • Morgan County 911
    • If you try and dial 911 and it does not go through, please call 423-346-0911 and choose option 5 when the recording comes on. The center is also hearing calls are being routed to different counties, if this happens let the call taker know you are in Morgan County and they will either transfer you to us or call us with the information. Many people throughout the state are working on the issue but do not know an ETA on it being fixed. Right now, the center is not aware of any issues in Morgan County with calls but are monitoring the situation and will provide updates.


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